CLOUD & IT INFRASTRUCTURE SERVICES
CLOUD & IT INFRASTRUCTURE SERVICES
Avalon keeps the databases behind your mission systems patched, hardened, monitored, and provably recoverable, at small-business cost and speed.
Avalon installs, configures, patches, hardens, monitors, tunes, backs up, and proves it can restore the agency's databases, while owning the connectivity layer that lets applications, users, and replication partners actually reach the data.
THE PROBLEM & THE APPROACH
The Challenge
Our Approach
Unowned databases drift, unapplied patches, full transaction logs, index bloat, expired certificates, until an outage hits during a mission-critical window.
Avalon captures a documented configuration baseline at transition-in and runs a scheduled patch and version-management cadence coordinated with your change control and IAVM timelines.
Assessors reliably find weak database audit logging, shared or stale privileged accounts, unencrypted data at rest, and default configurations, findings that land on the ISSM as POA&M items.
The relevant DISA STIG or CIS Benchmark is applied and maintained, with least-privilege account structures and encryption at rest and in transit delivered as assessor-consumable evidence.
Backups that run nightly but have never been restored are a hypothesis, not a continuity plan, agencies routinely discover during an incident that the backup chain was broken months earlier.
Scheduled, documented restore tests with measured recovery times against agreed RTO/RPO are a standard deliverable, not an afterthought.
Many federal components run mission systems on the institutional knowledge of one government DBA, and retirements and workforce reductions have turned that single point of failure into an acute gap.
Avalon delivers cross-trained two-person coverage on every engagement, with runbooks maintained as a contract deliverable rather than left in one person's head.
CORE CAPABILITIES
Scheduled patch management and DISA STIG or CIS Benchmark hardening with assessor-consumable checklist evidence.
Backup design and operation with scheduled, documented restore tests measured against agreed RTO/RPO.
Ownership of the database-tier network surface and the privileged access lifecycle that guards it.
OUR PROCESS
Access provisioning, inventory, configuration baseline, a findings memo, and runbook skeletons that protect both parties from inherited-problem disputes. (2-4 weeks)
Bring patch currency to standard, validate and repair backup chains, run the first restore test, and close quick-win hardening items. (30-60 days)
Monthly patch and reporting cadence, quarterly restore and failover tests, and semiannual runbook review. (Ongoing, base plus option years)
Knowledge transfer, credential handoff, and a final baseline delivery, contractually committed from day one. (2-4 weeks)
WHY AVALON
5
Federal Frameworks Addressed
Evidence-First Delivery
Most small IT-support firms sell hours. Avalon sells a monthly artifact trail, patch compliance, STIG checklists, tested-restore reports with measured RTO/RPO, that survives an assessor's scrutiny.
A large systems integrator's minimum viable engagement dwarfs what a small agency component actually needs. Avalon profitably sells a fractional retainer; a Tier-1 prime cannot.
Avalon puts a senior practitioner directly on the estate with founder-level accountability, the buyer talks to the person doing the work.
Avalon speaks both the infrastructure language and the authorization and accreditation language, so the database evidence actually lands where your ISSM needs it.
Weeks, not a contract-mod cycle. For a 'our DBA leaves in 60 days' trigger, that speed is the whole sale.
FREQUENTLY ASKED
Straight answers about coverage, continuity, and what a database retainer actually delivers.
Talk to Our Team →5
Federal Frameworks Addressed
Often nominally, rarely well, ask when the last documented restore test happened and who signed the last database STIG checklist. Avalon fits as a carve-out or surge alongside the prime today, and as a sharper option at task-order recompete.
Cross-trained two-person coverage on every engagement, with runbooks maintained as a contract deliverable, Avalon's model reduces key-person risk relative to the status quo, which is usually one government employee with no documentation.
True as of today, stated directly rather than softened. Three answers: named key personnel with directly relevant experience, an entry scope like a 30-60 day stabilization sprint under the simplified acquisition threshold, and under FAR 15.305, an offeror without a relevant-performance record receives a neutral rating, not a demerit.
Managed service is not managed responsibility. RDS or Azure SQL still leave the agency owning patch windows, parameter groups, access control, backup configuration, and encryption posture, the FedRAMP customer-responsibility matrix says so explicitly. The role changes shape; it doesn't disappear.
Avalon contracts the transition-out deliverables, runbooks, credential handoff, final baseline, from day one. The exit is designed in, which is more than most incumbents offer, so lock-in runs the other direction today.
No. Hardening produces evidence, a documented, STIG-aligned configuration state with assessor-consumable artifacts. Formal assessment conclusions rest with your agency's Security Control Assessor, and authorization rests with the Authorizing Official.
Application code or schema redesign beyond tuning recommendations, enterprise network administration beyond database-tier rule coordination, and authoring the SSP or running the POA&M program, each of those lives elsewhere in Avalon's catalog or the agency's own team.
Talk to Avalon about scoping a stabilization sprint or a fractional recurring-support retainer.